Support
Already covered? Everything you might need is here.
Claims, premium changes, documents and member updates. Track a claim in your account.
Start a claim
Report a death or damage to your tombstone. Submit a claim online and get a reference straight away.
Submit a claimChange your debit order
Move your premium date or change the bank account we collect from.
Request a changeAdd or remove a dependant
Add a spouse, child or extended family member, or remove someone from your policy.
Update my membersGet a copy of your documents
Policy schedule, policy wording, premium statement or a letter of cover.
Request documentsReinstate a lapsed policy
Missed premiums? We will tell you what is outstanding and how to bring cover back.
Reinstate my coverLog a complaint
Tell us what went wrong. We acknowledge every complaint and give you a reference.
Log a complaintClaims
How a claim works.
Please contact us for claims support.
- 01
Tell us what happened
Submit a claim in your account to receive a reference.
- 02
Send the documents
For a death claim: the death certificate, the ID of the life assured and the claimant's ID. For damage: photographs of the tombstone.
- 03
We assess
We check the claim against your policy wording and confirm the benefit. You are told the outcome in writing.
- 04
We deliver
After review, staff will explain the next steps for the approved benefit.
Not covered yet?
Support is for existing policyholders. If you are still deciding, read the answers to the questions families ask most, or compare the plans side by side.
Ready to take out your policy?
Apply online in minutes, or message us on WhatsApp and we will walk you through it. A call back from a consultant is always an option.